YOGO Customerby YOGO Robot

Account & data deletion

Delete your YOGO Customer account

Request permanent deletion of your account and the personal data linked to it. You can submit a request here even if you no longer have the app installed.

Request account deletion

This opens an email to the YOGO Customer Privacy Team.

01

How to request deletion

Choose either option. The website option does not require the app.

From this website

Email your request

  1. Select Request account deletion above.
  2. In the email, provide the phone number used for your account, including the country code.
  3. Send the email. We may contact you to verify that you own the account before deletion.

Never send us your SMS verification code or password.

In the YOGO Customer app

Use account settings

  1. Sign in and open the Account tab.
  2. Go to Settings → Delete account.
  3. Review the notice and confirm deletion.

If you cannot sign in, use the website email option instead.

1

Request receivedWe acknowledge your request.

2

Identity verifiedWe may ask for limited account information.

3

Deletion completedNormally within 30 days after verification.

02

What is deleted and retained

Deleting an account is permanent. It is not a temporary deactivation.

Deleted

We delete or irreversibly de-identify the following data linked to your YOGO Customer account:

  • account and sign-in data, including phone number, account identifiers, and authentication tokens;
  • profile data, such as nickname and avatar;
  • saved addresses, contacts, and delivery locations;
  • delivery and order history, notes, preferences, and device notification identifiers; and
  • feedback and support content linked to the account.

Limited retention

Some minimal records may remain only where necessary for legal, security, fraud-prevention, or dispute-resolution purposes:

  • restricted compliance and security records may be retained for up to 3 years, unless applicable law requires a longer period;
  • encrypted backup copies may remain for up to 90 additional days before automatic overwrite; and
  • aggregated or irreversibly de-identified information may be retained because it can no longer identify you.

Retained records are access-restricted and are not used to provide an active account.

Need help?

Contact the YOGO Customer Privacy Team

Email caomengfan@yogorobot.com with questions about an account deletion request.

Start a deletion request